One business at a time.

Six sessions

Every engagement runs the same shape. Here is all of it.

1. 01We go through what you already run, and pick the one workflow that is leaking.
2. 02We agree exactly what it should do, and which number tells you it is working.
3. 03You build the first piece of it on your own screen, in the tools you already pay for.
4. 04You write the words that go in it, in your voice.
5. 05We break it on purpose and you fix it, so you know what to do when it happens for real.
6. 06You take it over. I hand you the written version, and we agree what you check on a Friday.

What stays with you

• The workflow itself, running in your own accounts.
• A written version of it, so it survives you being away for a week.
• The prompts, saved, in your words.
• One number you check on a Friday.
• Thirty days after we finish, for when something breaks.

Six hours of your time

Six live sessions, an hour each, with you at the keyboard and me in the room. There is work between them too.

That is more of your time than most people in this line ask for, and it is deliberate. You are the one who has to run this after I am gone, so you are the one who builds it.

Whether this is for you

This is for you if

• you run the business and can make the decision yourself
• something happens over and over and eats a person's day
• you can say roughly how often it happens
• you have admin access to the tools it runs in

It is probably not for you if

• the tool you want changed belongs to an agency
• what you want is someone to run it for you
• it needs three people to change how they work
• you want the phone answered around the clock, which is an answering service